Update - Our Everhealth clearinghouse, eProvider Solutions (ePS), has advised us of an update regarding Change Healthcare (CHC). EPS has indicated that "re-established connections" to CHC has been completed, which resulted in more payers for which our customers can now submit claims. CHC continues to reconnect with exclusive payers and add additional payers daily.
Please note that because CHC holds a significant presence in the healthcare industry, encompassing numerous exclusive payer connections along with various other services and platforms, all these elements must be re-established for complete restoration to occur.
ERA (Electronic Remittance Advice) delivery of impacted payers is still being addressed by CHC. We understand the significant impact this has on your business, and we will continue to monitor the situation with CHC and provide updates as they become available.
CollaborateMD (CMD) and ePS are committed to keeping our valued customers informed about the latest developments regarding the cyber-attack issue involving our third-party vendor, CHC. We continue working to address this issue and mitigate its impact in the most effective manner possible.
Within our CMD Knowledge Center, under the "Important News/Update" section, we will soon be providing updates on the current list of impacted payers, along with any payer reroutes and additional data. This will offer our customers greater transparency regarding payer connection types, whether claims enrollment is required, and the status of each payer (such as Active, Pending, or No longer Available). Additionally, we will include payer notes to provide further clarity, when available, as to why a payer is pending.
We sincerely appreciate your ongoing patience and understanding during this period of disruption. Rest assured, we are diligently working to address the situation and will continue to provide regular updates on any potential impacts, as well as the progress being made towards a full restoration of services.
Knowledge Center Important New/Updates
- https://help.collaboratemd.com/help/important-newsupdates
Apr 08, 2024 - 17:17 EDT
Please note that because CHC holds a significant presence in the healthcare industry, encompassing numerous exclusive payer connections along with various other services and platforms, all these elements must be re-established for complete restoration to occur.
ERA (Electronic Remittance Advice) delivery of impacted payers is still being addressed by CHC. We understand the significant impact this has on your business, and we will continue to monitor the situation with CHC and provide updates as they become available.
CollaborateMD (CMD) and ePS are committed to keeping our valued customers informed about the latest developments regarding the cyber-attack issue involving our third-party vendor, CHC. We continue working to address this issue and mitigate its impact in the most effective manner possible.
Within our CMD Knowledge Center, under the "Important News/Update" section, we will soon be providing updates on the current list of impacted payers, along with any payer reroutes and additional data. This will offer our customers greater transparency regarding payer connection types, whether claims enrollment is required, and the status of each payer (such as Active, Pending, or No longer Available). Additionally, we will include payer notes to provide further clarity, when available, as to why a payer is pending.
We sincerely appreciate your ongoing patience and understanding during this period of disruption. Rest assured, we are diligently working to address the situation and will continue to provide regular updates on any potential impacts, as well as the progress being made towards a full restoration of services.
Knowledge Center Important New/Updates
- https://help.collaboratemd.com/help/important-newsupdates
Apr 08, 2024 - 17:17 EDT
Update - Our Everhealth clearinghouse, eProvider Solutions (ePS) has advised it's important to understand that when Change Healthcare (CHC) announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms or previously available services are up and running.
Please be assured that ePS is actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are offered. To this end, ePS is on daily calls with the CHC team as they discuss their plans for reconnection. At present, ePS is awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms as they become available.
CollaborateMD and ePS understand that staying updated on industry changes from CHC can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication.
Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers. Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available.
We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration.
Mar 22, 2024 - 16:59 EDT
Please be assured that ePS is actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are offered. To this end, ePS is on daily calls with the CHC team as they discuss their plans for reconnection. At present, ePS is awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms as they become available.
CollaborateMD and ePS understand that staying updated on industry changes from CHC can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication.
Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers. Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available.
We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration.
Mar 22, 2024 - 16:59 EDT
Update - Our EverHealth clearinghouse, eProvider Solutions (ePS) has been working diligently with Change Healthcare Services (CHS) a third-party clearinghouse to stay abreast of the cyberattack issue that has impacted a small percentage of our payer connections. ePS will continue to work closely with CHS to help CollaborateMD (CMD) navigate the recovery from the CHS cyberattack and its impact on the Healthcare Ecosystem. We want to express our cautious optimism regarding the communicated CHS recovery process. Today, CHS published an update via a press release stating that critical system recovery is underway, and they expect to begin testing and reestablishing connectivity to their claim network and software starting the week of March 18th. While the restoration work continues, CHS encourages trading partners and providers to continue using the established workarounds.
Since the initial communication of the CHS cyberattack, CMD in conjunction with ePS remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to partner with ePS and act as your advocate while working on alternate solutions until our teams have high confidence in the success of CHS restored functionality.
Attached is a link to the Change Healthcare press release for review.
https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html
No components were marked as affected by this incident.
Mar 11, 2024 - 14:12 EDT
Since the initial communication of the CHS cyberattack, CMD in conjunction with ePS remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to partner with ePS and act as your advocate while working on alternate solutions until our teams have high confidence in the success of CHS restored functionality.
Attached is a link to the Change Healthcare press release for review.
https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html
No components were marked as affected by this incident.
Mar 11, 2024 - 14:12 EDT
Update - We are continuing to monitor for any further issues.
Mar 11, 2024 - 14:11 EDT
Mar 11, 2024 - 14:11 EDT
Update - Our EverHealth clearinghouse, eProvider Solutions (ePS) has been working diligently with Change Healthcare Services (CHS) a third-party clearinghouse to stay abreast of the cyberattack issue that has impacted a small percentage of our payer connections. ePS will continue to work closely with CHS to help CollaborateMD (CMD) navigate the recovery from the CHS cyberattack and its impact on the Healthcare Ecosystem. We want to express our cautious optimism regarding the communicated CHS recovery process. Today, CHS published an update via a press release stating that critical system recovery is underway, and they expect to begin testing and reestablishing connectivity to their claim network and software starting the week of March 18th. While the restoration work continues, CHS encourages trading partners and providers to continue using the established workarounds.
Since the initial communication of the CHS cyberattack, CMD in conjunctions with ePS remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to partner with ePS and act as your advocate while working alternate solutions until our teams have high confidence in the success of CHS restored functionality.
Attached is a link to the Change Healthcare press release for review.
https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html
Mar 11, 2024 - 11:34 EDT
Since the initial communication of the CHS cyberattack, CMD in conjunctions with ePS remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to partner with ePS and act as your advocate while working alternate solutions until our teams have high confidence in the success of CHS restored functionality.
Attached is a link to the Change Healthcare press release for review.
https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html
Mar 11, 2024 - 11:34 EDT
Update - In response to the recent cyber issue at Change Healthcare, EPS has implemented a proactive measure by rejecting all claims submitted to Change Healthcare dating back to February 21, 2024. These rejections will feature a clear and concise message: "EPSOUT Electronic submission not available for payers at this time."
This rejection process offers our customers two significant advantages:
Efficient Identification and Tracking: EPS customers can swiftly identify, and track claims directly affected by the Change Healthcare issue. This streamlined approach ensures quick awareness and management of impacted claims.
Resubmission Opportunities: As EPS continues to redirect affected payers, customers gain the ability to resubmit claims for processing through these new connections. To keep our customers informed, EPS will publish a daily list of rerouted payers, along with effective dates, facilitating the resubmission process.
It is crucial for customers to note that attempting to resubmit claims to payers not yet rerouted will result in continued rejection, accompanied by the familiar message: "EPSOUT Electronic submission not available for payers at this time."
Please note, currently, we are only changing the routes for claim transmissions. As we progress through these updates, we will begin investigating the best solutions for our ERA connections and the required enrollments. Throughout this challenging situation, EPS remains in constant communication with Change Healthcare and will promptly notify customers once regular submissions can resume. We appreciate your understanding and cooperation during this ongoing issue.
Please reference our Knowledge Center for daily updates:
Current Change Healthcare Payers Affected
https://help.collaboratemd.com/help/important-newsupdates#current-change-healthcare-payers-affected-as-of-3424
ePS Updated Payer Routes
https://help.collaboratemd.com/help/important-newsupdates#eps-updated-payer-routes-updated-3424
Mar 04, 2024 - 16:04 EST
This rejection process offers our customers two significant advantages:
Efficient Identification and Tracking: EPS customers can swiftly identify, and track claims directly affected by the Change Healthcare issue. This streamlined approach ensures quick awareness and management of impacted claims.
Resubmission Opportunities: As EPS continues to redirect affected payers, customers gain the ability to resubmit claims for processing through these new connections. To keep our customers informed, EPS will publish a daily list of rerouted payers, along with effective dates, facilitating the resubmission process.
It is crucial for customers to note that attempting to resubmit claims to payers not yet rerouted will result in continued rejection, accompanied by the familiar message: "EPSOUT Electronic submission not available for payers at this time."
Please note, currently, we are only changing the routes for claim transmissions. As we progress through these updates, we will begin investigating the best solutions for our ERA connections and the required enrollments. Throughout this challenging situation, EPS remains in constant communication with Change Healthcare and will promptly notify customers once regular submissions can resume. We appreciate your understanding and cooperation during this ongoing issue.
Please reference our Knowledge Center for daily updates:
Current Change Healthcare Payers Affected
https://help.collaboratemd.com/help/important-newsupdates#current-change-healthcare-payers-affected-as-of-3424
ePS Updated Payer Routes
https://help.collaboratemd.com/help/important-newsupdates#eps-updated-payer-routes-updated-3424
Mar 04, 2024 - 16:04 EST
Update - While CollaborateMD is not facing any issues at this time, our 3rd party vendor, Change Healthcare is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information.
Feb 27, 2024 - 09:49 EST
Feb 27, 2024 - 09:49 EST
Monitoring - While CollaborateMD is not facing any issues at this time our 3rd party vendor Change Healthcare, is experiencing a full disruption which may result in issues with eligibility, ERAs, and Claims. We will continue to update you as we have more information. Change Healthcare has a status page that can be followed here: https://status.changehealthcare.com/"
Feb 23, 2024 - 12:45 EST
Feb 23, 2024 - 12:45 EST
Monitoring - Our EverHealth clearinghouse, eProvider Solutions (ePS) has received an important communication from Availity regarding updates to their claim processing procedures. Beginning Saturday, March 16, 2024, Availity will be returning previously held claims, as well as any new claim submissions, for which Availity has no current alternative pathway for electronic submission, due to the Change Healthcare cybersecurity incident.
Returned claims will be accompanied by a standardized message:
“Due to the recent cybersecurity incident, there is not currently an electronic path available for this payer. Please look for alternate routes for claim submission until further notice.”
As part of our proactive monitoring of returned claims, we will be reviewing affected payers in order to determine if alternative routes exist. If we can reroute your claim submission directly to the payer or via another trading partner, we will communicate the necessary steps required for you to resubmit.
Rest assured, we are diligently working closely with payers and other industry partners to establish viable alternatives. Despite the challenges presented by this situation, our dedication to minimizing the impact on our customers and preventing service disruptions remains our top priority.
Thank you for your understanding and cooperation as we continue to partner with you, our valued customers, to identify and implement solid solutions.
Mar 15, 2024 - 18:19 EDT
Returned claims will be accompanied by a standardized message:
“Due to the recent cybersecurity incident, there is not currently an electronic path available for this payer. Please look for alternate routes for claim submission until further notice.”
As part of our proactive monitoring of returned claims, we will be reviewing affected payers in order to determine if alternative routes exist. If we can reroute your claim submission directly to the payer or via another trading partner, we will communicate the necessary steps required for you to resubmit.
Rest assured, we are diligently working closely with payers and other industry partners to establish viable alternatives. Despite the challenges presented by this situation, our dedication to minimizing the impact on our customers and preventing service disruptions remains our top priority.
Thank you for your understanding and cooperation as we continue to partner with you, our valued customers, to identify and implement solid solutions.
Mar 15, 2024 - 18:19 EDT